FAQ

Welcome to WendyUSA Furniture!

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We have been in the furniture business for over 10 years. Our mission is simple, to provide you with great furniture at competitive prices that usually can be delivered anywhere inside of USA except Hawaii and Alaska in 1-3 weeks.
 

Contact Us:

Metro Furniture

9909 Valley Blvd.

El Monte, CA 91731

USA

 

Tel:  626-217-0851
Fax:  626-542-6121
By Email:  service@WendyUSA.com
 

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When does my credit card get charged?

Your credit card will get charged 24-72 hours after you place your order.
 

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Do you have a location store?

Yes, We do have a store which locates at 9909 Valley Blvd. El Monte, CA , selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.
 

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What about assembly?

Much of our furniture is assembled, but some of it is quick and easy to assemble. All necessary tools are normally included in the furniture hardware. All the furniture also provide a assemble instructions in the package. Powered tool will make your assemble job easier and faster.
 

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Do you ship to Canada, Hawaii and Alaska?

No.
 

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What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
Powell - 1-5 years
Bush - 6-10 years
O'Sullivan - 5-10 years
Office Star - 5-25 years
 

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You sell the furniture in set, Can I buy only part, instead of the whole set?

Mostly Yes.

Most items can be purchased separately. Just email us or call 626-217-0851 with the Item #, we will quote you a individual piece price with shipping fee.

 

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Are all of the furniture made of solid wood or genuine leather?

Yes and No.

We describe the material of the furniture in detail for each style. Solid wood and genuine leather are major materials building furniture, but plywood, vinyl and fiber board are also used in various extent in some items.

 

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Can I see and touch the furniture before I make the purchase?

Mostly NOT.

Due to the number of style, color and size, we can not display all of them for physical touching and feeling of the material. We agree this is your little sacrifice in exchange of the low price. We just want to assure you that we are an veteran in furniture business and we choose only the best quality product in the price level to sell. We have full confidence on the products we sell.
 

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Can I choose a different color or size not mentioned in WendyUSAcom? Do you custom make furniture?

No. We do not custom make furniture. We are authorized dealers for the furniture manufacturers which are mostly volume makers and they do not custom make furniture either. We have listed all the colors and size available in WendyUSA.com already.

 

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Can I disassemble the furniture if I want to move the furniture to a new location?

Yes and No.

You can disassemble some furniture, like most bed rails and headboard, dresser mirror, dining table legs, entertainment center top bridges, etc. which are assembled with removable screws when you move the furniture. Other furniture, like computer desk, book shelf, are assembled permanently with glue and non-screws. You normally can not disassemble these kind of furniture and reassemble them again.

 

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What is the Cancellation Policy?

We give you 24 hours to review your e-mail order confirmation and reply with any discrepancies or changes at no charge.

If the customer does not notify us of any changes within the 24-hour,

About detail information, please go to our store policy
 

Cancellations or returns must be authorized in advance.

Please contact us and we will assess the situation.
 

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What is the Return Policy?

If you are not satisfied with our product, please send it back within 30 days of the item being shipped out from our warehouse ( as determined by tracking number) and we will gladly exchange, credit, or refund the cost of the item. Shipping and Handling Charge cannot be reimbursed!

 

On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by WendyUSA.com Furniture.

 

Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging.

About detail information, please go to our store policy

Cancellations or returns must be authorized in advance.

Please contact us and we will assess the situation.

 

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